Employees:
3,500
Success Story
Helping a Multinational Insurance Company Implement Saviynt
Services: Managed Services
Solution: Saviynt
Industry:
Insurance
Revenue:
$2 billion
The Situation
Our customer needed assistance implementing Saviynt after a lack of success with their original partner.
As a multi-billion dollar, international insurance firm, our customer was facing pressure to go live with Saviynt. They initially engaged a partner to help configure and expand Saviynt, but found themselves frustrated by a lack of progress with their implementation.
After Saviynt was made aware of these issues, they orchestrated a introduction to MajorKey. While nervous about engaging yet another partner, our customer felt enough confidence in our abilities to bring us on to go live.
The Business Impact
The continued failure to go live lead operational inefficiencies, security risks, and audit compliance issues.
Every day of stalled progress left the customer exposed to significant risks and inefficiencies. Without automation and streamlined processes, manual tasks lead to higher operational costs and potential errors.
The absence of effective access certifications and identity lifecycle management also heightened their security risks, including over-permissioned access and non-compliance with audit requirements, making the organization vulnerable to breaches and regulatory failures.
The Solution
MajorKey stepped in and successfully implemented Saviynt while supporting the adoption of an IGA Program built around the best practices.
After the introduction to MajorKey, our customer signed on for Saviynt managed services to support their implementation while also adopting a broader IGA program built around the best practices.
To kick things off, we held a series of IAM roadmapping and strategy workshops focused on building a Zero Trust framework, establishing continuous controls, lowering their total cost of ownership, and maximizing the return of their Saviynt investment.
Following this stage, our team got to work on their implementation following strategy developed in the workshop stage. Following a successful go-live, we were able to meet all of our client's objectives, include:
- Reduce risks associated with the complexity of their original processes
- Automate repetitive IAM and Service Desk activities
- Implement certification campaigns and attestations for critical access and identities
- Automate birth-right access to support Joiner / Movers / Leavers to reduce risk from over-permissioned access
- Simply the audit process for access request and reviews
The MajorKey Approach
Our unique approach gave our client the confidence they needed.
Our approach is encompassed by the following values:
- Process-focused, not tool-focused. We are a vendor-agnostic provider. In other words, when working with clients we focus on business processes and outcomes rather than pushing a specific tool.
- Structured project management. We rarely miss deadlines and always stay under budget.
- Organizational change management. We dedicate significant time to helping the organization work through new policies and procedures associated with a migration. This includes end user training by roles and responsibilities, assistance with sponsorship adoption and roll out procedures, communication templates for deployment, and more.
- Agile development style. Our developers seek client feedback early and often throughout the life of a project to ensure client satisfaction after deployment.
- User acceptance training. We have a highly structured, clearly defined process for making sure the tool is driving value for the business users. This reduces post-live issues and encourages tool utilization after deployment.
- Post-live and managed services. We provide 24x7 on-call support for the most critical issues that may arise following a deployment.
Get in touch
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