One of the largest municipal healthcare systems in the country faced a significant challenge with its manual user onboarding process, which took at least three days per new user. The onboarding process relied on tickets in Remedy and access rights tracked via spreadsheets, creating inefficiencies and security risks. With over 50,000 identities to manage, the organization struggled to handle the high volume of requests, leading to delays and limited visibility into user access. These inefficiencies were particularly critical in a healthcare environment, where timely access to resources can impact patient care.
Over several years, MajorKey collaborated with the organization to transform its onboarding and offboarding processes, reducing onboarding time from three days to just three minutes and fully automating offboarding. The transformation included key milestones:
This multi-year effort modernized the healthcare system's identity lifecycle management, resulting in a faster, more secure onboarding process and ensuring terminated users no longer posed a security risk. By automating these critical processes, the organization now operates more efficiently, with greater confidence in its ability to scale and secure identity access.
MajorKey accelerated user onboarding and offboarding from days to minutes through automation.
Why organizations choose MajorKey
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