A Fortune 500 supply chain management company faced inefficiencies and security risks in managing user "non-starts" — instances where new employees received accounts and access but never actually began their roles. Their manual offboarding process required that managers manually initiate multiple steps, including creating tickets with the Workday team and notifying the Active Directory, Email, and Salesforce teams to disable accounts. This lengthy process took several days to complete, leaving the organization exposed to potential security threats during the delay.
The prolonged timeline for offboarding these non-starts created significantly heightened security risks due to the users maintaining their access throughout the offboarding process. The manual nature of the process also increased the likelihood of errors which only compounded the risk. There source-intensive, back-and-forth communication between teams additionally wasted valuable time and effort, reducing their overall operational efficiency.
MajorKey's managed services team resolved these challenges by leveraging enhancements within SailPoint IdentityIQ to fully automate the non-start offboarding workflow. Under the newly-automated process, once anon-start is identified their manager simply submits a request in Workday, and the automated system immediately rescinds the user's access across all platforms. This streamlined process eliminates delays, reduces human error, mitigates security risks, and saves significant time and resources. What once took days is now accomplished instantly, providing the client with a more secure and efficient approach to managing non-starts.
The customer was experiencing significant inefficiencies around governing user non-starts. Due to the manual nature of their process, every non-start would take several days to complete.
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