Employees:
10,000+
Success Story
Helping a Fortune 500 Bank Get SailPoint Back on Track
Services: Advisory
Solution: SailPoint IdentityIQ
Industry:
Banking
Revenue:
$6+ Billion
The Situation
Our customer needed assistance implementing SailPoint after their first two partners failed.
As a Fortune 500 bank, our customer is responsible for meeting significant compliance and regulatory requirements. After being instructed by auditors that they needed to implement SailPoint, they sought out assistance moving off of their old homegrown IGA platform.
Facing mounting pressure from auditors, they had a significant number of core applications that needed to be onboarded to SailPoint while also putting together a dedicated UAR process.
The first two partners they brought on to help were simply unable to get the ball across the finishline - what they expected to be a relatively streamlined project was still incomplete nearly four years later.
The Business Impact
Following the failures of their first two partners, the bank was frustrated and facing pressure from auditors and internal stakeholders.
They were stuck, but understandably nervous about bringing on yet another partner after their first two missed the mark. After meeting with our team they decided to give MajorKey a chance at getting their SailPoint program back on track.
We were able to immediately step in and begin building out a program-level strategy that aligned with best practices while keeping their auditors happy.
One of our first findings was that their SailPoint-ServiceNow integration wasn't properly implemented which we were able to immediately diagnose and remediate.
The Solution
MajorKey stepped in and fast tracked their SailPoint implementation.
After stepping in, our team quickly sat down with the bank to understand their specific challenges with the implementation. This allowed us to begin rapidly building out a program-level strategy to get them back on track while adhering to best practices and keeping their auditors satisfied.
One of the biggest challenges with the client was the large number of applications that had to be manually onboarded. After realizing this was extremely inefficient, our team developed a custom tool to automatically onboard hundreds of databases simulataneously - saving hundreds of hours of manual work.
In the words of the client, "This is the EXACT type of partnership that we’ve been seeking for the past two and a half years that I’ve been in this role. With MajorKey, there was no reluctance to read and understand the requirements, no preemptive excuses made as to the complexity of potential configuration, and no time wasted in setting up meetings to discuss. We could not be happier with the work that MajorKey has accomplished in a short amount of time, and look forward to working with the team more in the future. "
The MajorKey Approach
Our unique approach gave our client the confidence they needed.
Our approach is encompassed by the following values:
- Process-focused, not tool-focused. We are a vendor-agnostic provider. In other words, when working with clients we focus on business processes and outcomes rather than pushing a specific tool.
- Structured project management. We rarely miss deadlines and always stay under budget.
- Organizational change management. We dedicate significant time to helping the organization work through new policies and procedures associated with a migration. This includes end user training by roles and responsibilities, assistance with sponsorship adoption and roll out procedures, communication templates for deployment, and more.
- Agile development style. Our developers seek client feedback early and often throughout the life of a project to ensure client satisfaction after deployment.
- User acceptance training. We have a highly structured, clearly defined process for making sure the tool is driving value for the business users. This reduces post-live issues and encourages tool utilization after deployment.
- Post-live and managed services. We provide 24x7 on-call support for the most critical issues that may arise following a deployment.
Get in touch
Looking to delivery a better experience for your employees and customers? Drop us a line and we’ll get back to you in a heartbeat.